Bilingual (French) Client Services Analyst

B3 Systems • Toronto, ON

67d • Onsite

About The Position

We’re hiring a Bilingual (French) Client Services Analyst to support rapid new client activations, onboarding, requests, and support as B3 continues to scale quickly. This is a hands-on, execution-focused role at the center of our growth — working directly with customers as they go live on the B3 platform and supporting them in real production environments.

You’ll be part of a fast-moving team onboarding new customers and sites on a regular basis. One week you may be helping launch a new plant, the next responding to live customer requests or supporting an expansion at an existing client. This role offers constant variety, real responsibility, and the opportunity to work with exciting industrial customers adopting AI for the first time.

Requirements

• You can Read/ Write/ Speak French at a professional level (Bonus if certified)
• Expert level SQL skill set
• 1–4+ years in Client Services, Support, or Operations.
• Organized, responsive, and comfortable juggling multiple priorities.
• Strong communicator with a customer-first mindset.
• Interested in AI, data, and modern technology platforms.

Responsibilities

• Support frequent new customer activations and onboarding.
• Act as a first point of contact for client requests and support.
• Triage, track, and follow up on requests in a fast-moving environment.
• Coordinate with Engineering and Platform teams to resolve issues.
• Help improve onboarding workflows and support processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees