Bilingual Field Supervisor

C.A. Fortune•Dallas, TX

1d•Hybrid

About The Position

At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. We are committed to living out our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion. Overview of the Role The Bilingual Field Supervisor is an integral part of the DTH team and a key support for all agency operations. Ensuring all of our contractual obligations are executed is a priority. In this position you will assist the management team with overseeing compliance of our client’s needs, requests and goals. The agency manages a variety of projects for several clients in several markets; this position will work across all clients, projects and markets at any given time.

Requirements

Must have retail experience; preferably Hispanic retail experience
Knowledge of trade marketing principles and understanding of the grocery industry
Proficiency in Excel, Word and PowerPoint at an intermediate level or better
Excellent multi-tasking, organizational, communication and proof-reading skills
Highly organized and detail oriented
Team player who always stays in the solution
Reliable transportation
Ability to make decisions in the best interest of the agency and its’ clients
Trust worthy, honest and highly developed people skills
Occasional travel
Valid Driver License
Proof of Automobile insurance
Reliable phone service and internet service for daily communication
Required to drive to stores in assigned territory to complete retail task & audits at local grocery retailer
Interpersonal; proactive, conflict management, creative thinking, open to coaching and feedback
Commitment and ability to communicate clearly; verbal and written
Must be well organized and detail oriented
Must be able to manage a wide variety of tasks at once
Excellent people skills and the ability to work with a variety of different people
Professional appearance and persona
At times, work extended hours to ensure all deadlines are met
Must be able to handle pressure well and work independently to see projects/tasks through to the end
Understand business implications of decisions, understand profit/loss of a project, demonstrate knowledge of market and competition, align work with strategic goals

Nice To Haves

Prefer bilingual (Spanish and English)
Associates degree and/or 2+ years verifiable experience

Responsibilities

Develop a working knowledge of the products and services offered by DTH
Support client programs, as assigned, to ensure excellent results
Merchandising, events, in-store activations, etc.
Assist with field supervision to ensure proper execution of programs including but not limited to Market audits, store checks, event set ups etc.
Escalate field issues to the management team and follow up for timely resolution.
Serve as a mentor and a coach to all field staff to drive better performance and efficiency
Continuously evaluate field operations for discrepancies, issues and opportunities for improvements
Assist with creating and managing field execution calendars
Assist with schedules
Collect and provide the management team with adequate feedback of the field operations to assist in developing staff. performance/coaching assessments and improvement plans
Assist with recruiting and field staff training
Assist in management of master storage inventories
Fulfillment of program and campaign materials and supplies
Assistance with preparing reports and presentations, as requested
Provide the management team recommendations that will lead to greater efficiencies and improved operations
Attend client meetings and presentations as requested
Other duties as requested by the management team