Bilingual (F/E) Executive Travel Assistant

AccorHotel

1d • Remote

About The Position

As an Executive Travel Assistant, you will anticipate needs, create exceptional travel experiences, find solutions, and deliver outstanding service as the single point of contact for our highest-tier Members, providing personalized recommendations and exclusive Concierge services that truly define luxury. You’ll be the voice behind ensuring seamless VIP experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide. Join a team that values innovation, celebrates diversity, and empowers you to grow every day. Your passion for service will not only be recognized — it will make a real difference.

Requirements

• Professional fluency in both French and English, spoken and written, is required
• Excellent communication skills, with the ability to write and speak to guests professionally and warmly, in both official languages, with diverse individuals from around the globe
• Experience and/or education in Hospitality, Tourism, Sales, Customer Service, Contact Centre or Luxury Sales and Service
• Experienced in handling a range of customer requests, an exemplary positive attitude and a passion for offering unparalleled customer service
• Creative problem-solving and decision-making skills, proactive and a strong team player
• You are an organizer, and can demonstrate when you have prioritized, followed up and delivered on deadlines
• Computer proficiency with excellent knowledge of Microsoft Office and internet browsers; Salesforce is an asset, and you can adapt easily to new technology.
• Ability to navigate multiple computer programs simultaneously while conversing with guests
• Flexibility to be scheduled evenings, weekends and holidays
• Must be legally entitled to work full time in Canada
• Must be residing in and intending to work from NB, NS, PEI, QC
• You must be flexible and available to work shifts, including evenings, weekends, and holidays, with 2 scheduled consecutive days off
• Must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace

Nice To Haves

• Salesforce is an asset

Responsibilities

• Responding to our top tier Members’ requests and questions via email and phone, as their single point of contact; planning flawless experiences based on your recommendations in both French and English
• Acting as their Concierge prior to arrival, proactively curating personalized travel by making recommendations and setting up on-site activities and services
• Anticipating our Members’ needs and ensuring their experience exceeds expectations
• Supporting our Members throughout their stay and beyond, including assisting with restaurant reservations, transportation, unexpected travel delays, and more
• Accurately scheduling and executing tasks to ensure a seamless experience
• Researching, recommending, and fulfilling Member requests while providing program benefit information and support

Benefits

• We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed