Bilingual Executive Housekeeper

Smoky Mountain Resorts • Sevierville, TN

11h • Onsite

About The Position

Smoky Mountain Resorts is a family-focused, collaborative, and goal-driven hospitality resort company. As a third-generation, family-owned and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community. The Executive Housekeeper is responsible for the daily operations of the housekeeping department. This includes following and enforcing all company policies and procedures in accordance with property manuals, counseling, coaching, recruiting, training, and achieving service goals. This position also performs various tasks relating to training, inventory, project management, and other duties as assigned.

Requirements

• High school diploma or equivalent.
• 1-3 years of management experience directly supervising 5-10 team members.
• Housekeeping experience required.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
• Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail.
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Must have excellent problem solving and customer relations skills.
• Ability to consistently observe, measure, and inspect rooms, common areas, and grounds in all aspects.
• Ability to foster a work environment encouraging growth for both business and team.
• Professional appearance, well groomed, and excellent hygiene required.
• Ability to deal with a diversified workforce.
• Must have reliable transportation.
• Be in good physical condition and be able to perform indoor and outdoor duties.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel.
• The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently.
• The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch.
• The employee must occasionally lift and move up to 50 pounds daily on their own.
• Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water.
• Some work will be performed indoors and/or in an indoor office environment.
• Stand and walk for the majority of the day.
• This position requires continuous ability to remember information.
• Basic skills in computer operating systems.

Nice To Haves

• Knowledge of the area including events and trends.

Responsibilities

• Manage the housekeeping department by enforcing all policies and procedures.
• Respond to guest-related items or problems promptly and effectively.
• Maintain cleanliness standards in all guest rooms and property grounds, common areas, and back of house areas.
• Maintain in-room inventory standards.
• Ensure all safety policies and procedures are strictly adhered to.
• Ensure that all room inspection score goals are met by all housekeepers.
• Ensure that standard room times are being achieved by the department.
• Carry out and measure training objectives in each department.
• Oversee all housekeeping and janitorial inventory.
• Inspect guest rooms regularly and consistently among all employees.
• Identify and report all maintenance-related problems in guest rooms.
• Carry out all projects as discussed with the General Manager.
• Maintain a culture of legendary service and hospitality among all staff.
• Address employee-related items and issues promptly and professionally.
• Recruit and employ following all federal labor laws as well as company policies.
• Assume the role of housekeeping attendant if needed or as directed by Rooms Division Manager or General Manager.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Lead by example to align with SMR’s promise for guest satisfaction and future hotel stays.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED