Bilingual Essential Plan Account Manager, Field Based - New York Metropolitan Area

UnitedHealth Group•New York, NY

15d•$19 - $38•Onsite

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales/Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire. This is an outside/field sales position Base Pay + Bonus

Requirements

Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC) in good standing or willing to obtain certification within 30 days of hire
1+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
Intermediate level of proficiency in MS Office (Outlook, Word, Excel, Power Point)
Willing and able to travel locally up to 100%25 of time within assigned sales territories in this NYC market area requiring reliable transportation or access to public transportation
Willing and able to work core business hours, Monday – Friday 8am-5pm and nights and weekends, when required
Reside within commuting distance to New York Metropolitan area
Bilingual English plus one or more of the following: Chinese (Cantonese, Mandarin, Fuzhounese), Korean, South Asian - Hindi, Bengali, Urdu, Punjabi, Tamil, Gujarati, Vietnamese, Filipino/Tagalog etc
Execute excellent communication, interpersonal, time management and organizational skills
Excellent relationship building skills
Ability to be compassionate while selling
Function independently and responsibly with minimal need for supervision
Ability to manage multiple priorities as it relates to meeting enrollment goals
Ability to communicate complex healthcare information to potential clients

Nice To Haves

2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
Previous outside sales and territory management experience
Valid driver's license, good driving history and current automobile insurance
Insured, dependable vehicle with current driver's license
Health & Accident Insurance license required (company-sponsored) state health/life insurance; or willing to obtain license within 30 days of hire
Established professional relationships with non-profits, community sources CBO’s, religious/faith-based organizations FBO’s in designated sales territory
Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided
Previous outside sales and territory management experience
Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Enroll eligible members in UHC Essential Plan
Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housings, etc.)
The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales.
Serve as point of contact for members to provide excellent service and enrollment experience
Lead pipeline management
Responsible for meeting or exceeding sales and enrollment expectations within assigned territory
Conduct product information presentations in multiple settings, including in-home consultations
Function independently and responsibly with minimal need for supervision
Track and measure various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems.
Provide input, support and feedback on promotional opportunities, benefits, and other issues
Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate
Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion
Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner
Input consumer demographics and interactions into company systems as appropriate
Performs other duties as required