Bilingual Enrollment & Administration Clerk

COMMUNITY EDUCATION NETWORK • Chicago, IL

6d • $38,957 - $44,365 • Onsite

About The Position

It Takes A Village Family of Schools (ITAV) is seeking an organized, customer-service-oriented Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at their Early Learning Center. This role is crucial for ensuring compliance with Enrollment, Recruitment, Selection, Eligibility, and Attendance (ERSEA) requirements, creating a welcoming environment for families, and serving as a liaison between families, staff, and community partners. The position requires fluency in both English and Spanish to effectively serve a diverse population.

Requirements

• High school diploma or equivalent
• Minimum of 3 years of experience in enrollment, administration, customer service, or a related field
• Fluency in spoken and written Spanish and English
• Ability to translate documents and communicate effectively with Spanish-speaking families
• Strong organizational, communication, and customer service skills
• Proficiency with Google Suite and data management systems

Nice To Haves

• Associate degree in Early Childhood Education, Business Administration, or related field
• Experience working in an early childhood, education, nonprofit, or social services setting
• Familiarity with Head Start, Early Head Start, Preschool for All, or ERSEA requirements

Responsibilities

• Lead recruitment and enrollment efforts to maintain full program capacity.
• Guide families through the enrollment process and ensure all required documentation is collected and maintained.
• Ensure compliance with Head Start, Preschool for All, and other funding requirements.
• Maintain accurate enrollment, attendance, and eligibility records in designated systems.
• Monitor attendance and implement follow-up procedures for absenteeism.
• Prepare enrollment, attendance, and compliance reports as needed.
• Represent ITAV at community recruitment events and outreach activities.
• Translate enrollment materials and assist Spanish-speaking families throughout the enrollment process.
• Serve as the first point of contact for families, visitors, and staff.
• Answer phones, manage incoming communications, and direct inquiries appropriately.
• Provide verbal and written communication in both English and Spanish.
• Maintain a welcoming, organized, and professional reception area.
• Manage visitor sign-in procedures and building access protocols.
• Support file management and record retention in compliance with organizational policies.
• Assist with mail distribution, package deliveries, inventory management, and office organization.
• Provide administrative support to Site Directors and other school leaders.
• Support communication with families regarding enrollment, attendance, and school events.
• Partner with the Family Support team to connect families with available resources and services.
• Assist with family engagement activities, events, and parent meetings.
• Maintain accurate documentation of family interactions and support services.
• Serve as a language resource for Spanish-speaking families and community partners.
• Support site-based projects and organizational initiatives.
• Assist with data entry, reporting, and compliance documentation.
• Collaborate with staff across departments to ensure efficient operations.
• Perform additional duties as assigned to support site and organizational needs.

Benefits

• Up to 80% employer-paid medical coverage
• Full benefits package, including Dental, Vision, Legal Services, and Short-Term Disability
• 3% 401(k) employer match
• Up to $10,000 annually in tuition assistance
• 16 PTO days per year
• 9 sick/personal days per year
• Compensatory time eligible
• 15 paid holidays annually
• Clear pathways for career advancement and leadership opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED