Closing Specialist

The Ward Law Group, PL•Miami Lakes, FL

2d•$21 - $28•Onsite

About The Position

The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass initiating courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process, and meticulously logging phone calls, case statuses, and documents into the online document management software. The Specialist ensures the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list. Other tasks include confirming balances due on medical accounts, negotiating bills with providers, sending out reductions promptly, and maintaining regular client contact, addressing queries every two weeks. The Reductions Specialist conducts case reviews and personal audits for productivity, while also developing and monitoring weekly projection reports. Additional responsibilities may include: Answer, screen, and route incoming calls to the appropriate team member, Take and relay messages or transfer calls to voicemail when staff are unavailable, Log phone calls and upload documents into the online document management system, Provide clerical support to office staff, including faxing, copying, and file organization, Maintain regular communication with clients and respond to questions, Obtain insurance coverage information in a timely manner, Follow up on medical treatment and confirm continuity of care, Request and obtain medical records and billing statements from providers, Communicate with insurance companies regarding treatment status and update adjuster information in the system, Perform additional administrative and case-related duties as assigned.

Requirements

Minimum 1 year of experience as a Reductions Specialist, Closing Specialist, or in a similar reductions/settlement support role within a Plaintiff Personal Injury law firm (required)
Fluent in both English and Spanish (spoken and written)
Strong understanding of medical liens, provider balance negotiations, reductions, settlement disbursements, and case closing processes
Experience communicating with medical providers, clients, insurance companies, and lienholders
Experience obtaining, reviewing, and organizing medical records, billing statements, and settlement-related documentation
Strong written and verbal communication skills
Resourceful and proactive in resolving issues and negotiating balances
Self-motivated with the ability to manage multiple priorities and deadlines
Strong attention to detail and ability to maintain accurate case documentation
Ability to work independently with minimal supervision
Willingness to work overtime as needed
Ability to work onsite Monday through Friday in our Miami Lakes office

Nice To Haves

Proficiency in Litify (Salesforce) or similar legal case management software preferred

Responsibilities

Initiate courtesy calls to clients upon case assignment.
Provide detailed explanations of the reduction process.
Log phone calls, case statuses, and documents into the online document management software.
Ensure the efficient linkage of releases onto Litify.
Confirm PIP benefits.
Validate damages with a complete provider list.
Confirm balances due on medical accounts.
Negotiate bills with providers.
Send out reductions promptly.
Maintain regular client contact, addressing queries every two weeks.
Conduct case reviews and personal audits for productivity.
Develop and monitor weekly projection reports.
Answer, screen, and route incoming calls to the appropriate team member.
Take and relay messages or transfer calls to voicemail when staff are unavailable.
Provide clerical support to office staff, including faxing, copying, and file organization.
Obtain insurance coverage information in a timely manner.
Follow up on medical treatment and confirm continuity of care.
Request and obtain medical records and billing statements from providers.
Communicate with insurance companies regarding treatment status and update adjuster information in the system.
Perform additional administrative and case-related duties as assigned.

Benefits

Paid Time Off
Health Insurance (firm covers 40-65% of employee premium, includes national coverage and free mental health services)
Dental plans (with unlimited coverage)
Vision plans
Short-term Disability benefits (paid by the firm)
Long-term Disability benefits (paid by the firm)
1X earnings life insurance coverage (paid by the firm)
Firm paid accidental death and dismemberment benefit
Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance)
401(K) plan with firm match (100% on first 3% and 50% on next 2% after one year of service, immediate vesting)