Bilingual (English/Spanish) Personal Injury Intake Case Manager (Virtual Assistant)
About The Position
The Ward Law Group is seeking a Bilingual (English/Spanish) Personal Injury Intake Case Manager to work remotely as a Virtual Assistant. This role is crucial in managing pre-litigation personal injury cases from the initial intake through treatment progression and case readiness. The Intake Case Manager will be the primary point of contact for clients, ensuring timely communication, thorough case development, accurate documentation, and progression of cases towards resolution or transfer. The position requires managing a high-volume caseload while upholding strong client service, proactive follow-up, and precise case management. Success in this role depends on excellent organizational skills, a sense of urgency, attention to detail, and the ability to multitask in a dynamic environment. The ideal candidate is client-focused, highly accountable, comfortable with sensitive situations, and adept at balancing communication, administrative tasks, and case progression.
Requirements
- Previous experience in Personal Injury Case Management, Intake, or Pre-Litigation preferred.
- Experience handling personal injury claims, insurance communications, or client case coordination.
- Understanding of bodily injury claims, medical treatment progression, and property damage processes.
- Strong organizational skills and attention to detail.
- Ability to manage a high-volume caseload in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to maintain professionalism and empathy when communicating with clients.
- Reliable attendance, accountability, and strong follow-through.
- Computer: Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores 16 GB RAM 256 GB SSD OR Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5 8 GB RAM 256 GB SSD
- Internet: Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable. Internet Speed: 30 Mbps download 15 Mbps upload. Latency (Ping): Under 100ms.
- USB noise-cancelling headset.
- Webcam for daily meetings.
Nice To Haves
- Experience using Litify (Salesforce).
- Experience working within a Plaintiff Personal Injury law firm.
- Fluency in both English and Spanish.
Responsibilities
- Serve as the primary point of contact for clients throughout the intake and treatment phases of the case.
- Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs.
- Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner.
- Provide clients with updates, guidance, and support throughout the pre-litigation process.
- Maintain accurate and detailed documentation of all client communications and case activity.
- Monitor and follow up on client medical treatment progress and provider compliance.
- Coordinate with medical providers regarding appointments, treatment status, records, and billing requests.
- Identify treatment gaps, missed appointments, or barriers impacting case progression.
- Assist clients with scheduling concerns and treatment-related questions as appropriate.
- Ensure medical records and bills are requested, obtained, and properly uploaded into the case management system.
- Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters.
- Obtain and verify insurance information, policy limits, claim numbers, and adjuster details.
- Assist clients with property damage issues including repairs, total loss claims, rental coordination, diminished value claims, and loss of use concerns.
- Manage and prioritize an active caseload while ensuring timely progression of each matter.
- Identify cases eligible for escalation, attorney review, demand preparation, or transfer to the appropriate department.
- Monitor case milestones and proactively follow up on pending items needed for case advancement.
- Ensure all case documentation is accurately saved, organized, and maintained within the case management system.
- Review files for completeness and readiness prior to submission for demand or attorney review.
Benefits
- None provided as this is a remote independent contractor role.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
