Bilingual English/Spanish Administrative Assistant - CCR&R

UMATILLA-MORROW COUNTY HEAD START•Hermiston, OR

3d•Hybrid

About The Position

This is a part-time position (20 hours per week) at the Hermiston CCR&R office. The primary goal is to provide exceptional customer service and administrative support to clients, child care providers, community partners, and coworkers of Child Care Resource & Referral (CCR&R) and Every Child Belongs (ECB). The role involves creating a welcoming and professional environment by greeting individuals, responding to inquiries, connecting people with resources, and supporting the daily operations of the offices.

Requirements

High School diploma or equivalent
Two years secretarial/computer experience
Ability to use computer and word processing software
Ability to manage multi-lined telephone system, office copy machines, and printers
Understand general office procedures
Knowledge of correct grammar and punctuation
Fluent in English and Spanish both verbally and written
Current enrollment in the Child Care Division’s Central Background Registry
Current physical examination, drug screen, and TB screen documentation prior to hire
Ability to drive a private or Agency vehicle; must possess a valid driver's license and personal automobile or provide a plan that will allow fulfillment of position requirements.
A DMV Record check will be conducted prior to hire
Desire to work with low-income children and their families
Communicate effectively with staff, families, children, and the public using the telephone and in face-to-face, one-to-one, and in group settings
Fluent in English both verbally and written

Nice To Haves

Interest in additional training

Responsibilities

Welcome guests, clients, and community members and direct them to the appropriate staff or location.
Answer, screen, and forward incoming telephone calls, take accurate messages, and respond to routine inquiries.
Maintain a welcoming, clean, organized, and professional reception and lobby area.
Prepare conference and training rooms with necessary materials and equipment.
Update the front office welcome monitor with current events and announcements.
Provide information and assistance regarding child care resources through the Find Child Care Oregon (FCCO) system.
Connect families seeking child care assistance with ERDC and other community partners.
Provide consumer education on selecting quality child care programs.
Provide technical assistance and support to child care providers regarding regulations and quality improvement.
Maintain required technical assistance documentation in the FCCO system.
Maintain and update the FCCO database, including enrolling new providers, updating provider information (openings, rates, schedules, etc.), and entering technical assistance logs.
Assist with the Child Care Market Price Study Survey (MPSS) in the FCCO database.
Handle incoming and outgoing correspondence and prepare written reports.
Track, sort, and distribute incoming mail, packages, and deliveries.
Assist with maintaining the CCR&R/ECB training calendar.
Prepare and submit quarterly activity reports.
Assist with maintaining the CCR&R Lending Library.
Register participants in Oregon Registry Online (ORO) for CCR&R training sessions.
Assist with creating training events and classes within ORO.
Assist in distributing the quarterly CCR&R Provider Newsletter.
Assist with translation and proofreading of newsletters, training materials, and other documents in English and Spanish.
Provide verbal interpretation and translation during trainings, meetings, technical assistance, and interactions with providers, families, and others.
Participate in staff meetings, conferences, training sessions, and workshops.
Maintain congenial and respectful relations with staff, children, families, and the community.
Keep current and accurate records and file reports on time.
Maintain confidentiality regarding staff and family information.
Fulfill role as mandated reporter.
Be present at work to provide consistency of services.
Be a contributory team member in a positive/productive manner.
Demonstrate commitment to mission, values, and policies.
Apply safe practices in the performance of duties.
Report unsafe or hazardous working conditions and/or any injury immediately.
Comply with Agency safety standards.
Participate in emergency drills.
Promote a culture of safe environments in the workplace.