Bilingual EDI/Helpdesk Tier 1 Specialist (Hybrid)
About The Position
This is a full-time Call center position who will assist with answering EDI/Helpdesk calls on regular basis and work on Password/Pin reset/EDI emails as required. Assist in escalating and following up with helpdesk requests including triage tickets to appropriate departments. Provides technical assistance to users who are experiencing transmission difficulties. Assists providers, trading partners, and billing agents with electronic 5010 X12 HIPAA batches and real-time transactions; Provides technical assistance to users who are experiencing transmission difficulties. Enrolls users for transaction submissions and verifies receipt of electronic transmissions; and assists EDI technical staff with Beta testing for system changes as needed.
Requirements
- Excellent Attendance, Verbal and Written communication skills
- Direct Interaction with Florida Medicaid Providers including email, phone conversation etc.
- Process reports for EDI
- Excellent customer service is required on calls
- Ability to meet deadlines
- Keep a positive attitude
- Work independently
- Operational discipline
- Conflict resolution
- Professionalism
- Ability to remain calm under pressure
- Broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload
Nice To Haves
- Possibility of hybrid after initial 90-120 days onsite (Based on overall performance)
Responsibilities
- Answering EDI/Helpdesk calls on regular basis
- Work on Password/Pin reset/EDI emails as required
- Escalating and following up with helpdesk requests
- Triage tickets to appropriate departments
- Provides technical assistance to users who are experiencing transmission difficulties
- Assists providers, trading partners, and billing agents with electronic 5010 X12 HIPAA batches and real-time transactions
- Enrolls users for transaction submissions and verifies receipt of electronic transmissions
- Assists EDI technical staff with Beta testing for system changes as needed
Benefits
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
