Bilingual Dispute Initiation Associate

First National Bank Texas • Killeen, TX

2d • Onsite

About The Position

This role involves handling customer incoming calls within department service level agreements, ensuring regulatory compliance (Reg. E). The associate will accurately record the reason for customer transaction disputes, respond to inquiries about existing disputes, and research transaction entry modes and additional data. The position requires meeting assigned deadlines and goals, with regular and predictable attendance and punctuality. Other duties may be assigned as needed. The position level will be dependent upon internal and external experience.

Requirements

• At least 18 years of age
• High school diploma or equivalent
• Working knowledge of Microsoft Office and general office equipment
• Able to communicate in a professional manner verbally and in writing
• Able to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able bilingual in English/Spanish

Responsibilities

• Properly handle customer incoming calls within department service level agreement, ensuring Reg. E compliance
• Accurately record customer reason for disputing transactions
• Properly respond to customer inquiries regarding existing disputes
• Research transaction entry modes and additional data
• Meet assigned deadlines and goals
• Regular and predictable attendance and punctuality
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED