Bilingual Disability Case Analyst/Case Manager
About The Position
This role is for a healthcare or insurance professional looking for a career that blends clinical insight, analytical thinking, and human connection. As a Bilingual Disability Case Analyst/Case Manager, you will support plan members across Canada guiding them through illness, injury, and recovery while helping them reclaim independence, dignity, and a path back to work. This is purpose-driven case management, grounded in empathy, critical thinking, sound decision making and measurable outcomes. You’ll use your healthcare knowledge, emotional intelligence, and problem-solving skills to assess medical, functional, vocational, and psychosocial factors, design recovery and return-to-work strategies, balance compassion with sound decision-making, and partner with clients, employers, and healthcare providers to achieve sustainable outcomes. Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.
Requirements
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
- Comfortable and skilled in handling both incoming and outgoing calls.
- Excellent organizational and prioritization skills are critical for handling diverse tasks.
Nice To Haves
- A college or university degree in a healthcare program or equivalent work experience is considered an asset.
- Knowledge of disability management and/or group benefits is an asset.
- A background in a health-related field is advantageous.
Responsibilities
- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- holidays
- vacation
- personal
- sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
