Bilingual Dental Assistant I-Per Diem (Wenatchee Dental)

CVCH•Wenatchee, WA

8d•Onsite

About The Position

The Dental Assistant I will provide quality care and services to patients by assisting dentists and other staff in a variety of patient care, radiology, and laboratory duties. This role involves clerical and chart management, including follow-up with patients regarding dental treatment plans. Additionally, it requires excellent customer service skills, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.

Requirements

High School Diploma or equivalent.
Registered as a Dental Assistant with the WA State Department of Health.
Basic Life Support (BLS) or CPR required or must be able to obtain within the first 90 days of employment.
Bilingual in English/Spanish required.
Ability to handle delicate equipment.
Knowledge of dental instruments, equipment, and procedures.
Knowledge of computer applications and equipment related to work.
Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner.
Basic computer experience.
Adequate typing skills.
Ability to communicate with fluency in English/Spanish.
Demonstrable leadership skills.
Ability to act as an informal leader.
Ability to work well with other clinic services/departments.
Excellent customer service skills.
Ability to work in a collaborative team work environment.
Strong interpersonal and communication skills, with the ability to work effectively with a wide range of consumers in a diverse community.
Develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public.
Able to work well independently, learn quickly and adjust work assignments in response to system changes.
Caring attitude, commitment to serving low-income patients.
Excellent attention to detail.
Knowledge of technical dental practices, filling preparations, sterilization techniques, and lab procedures.
Knowledge of teaching aids and methods.
Ability to communicate effectively, especially in community health education programs.
Knowledge of office routines and record keeping procedures.
Ability to read computer keyboard, monitor, and documents.
Ability to prepare and analyze documents.
Ability to read extensively.
Ability to hear, recognize, and assess verbal presentations of patients.
Ability to receive and convey detailed information orally, by telephone, and in person.
Ability to convey accurate and detailed instructions by speaking to others in person and by telephone.
Work environment involves some exposure to hazards or physical risks (i.e. Blood, Sharps, Needles), which requires following basic safety precautions.
Will work with blood or blood-borne pathogens and will require knowledge and understanding of OSHA protocols.
Experience with Neonatal, Infant, Pediatric, Adolescent, Adult, and Geriatric age groups.

Nice To Haves

Dental Assisting school certificate preferred.
Accreditation from a Dental Assisting program preferred.
None required, dental assisting experience preferred.

Responsibilities

Assist chairside independently and provide dental care to patients, performing all dental assistant procedures allowable under Washington State Law.
Educate patients in oral hygiene and plaque control programs.
Participate in school, Headstart, EPIC, and Migrant Camp offsite outreach programs.
Maintain the uniformity of operatory equipment, checking for outdated inventory and tagging out unsafe equipment.
Maintain the standard use of materials and ensure headpieces and dental equipment are repaired as needed.
Demonstrate and maintain competency with digital and panoramic radiology.
Keep operatories and laboratory stocked, organized, and safe, including opening/closing procedures and assisting with inventory and supply ordering.
Follow all procedures outlined in the Clinic Safety Manual and Dental Clinic Blood Borne Pathogen Compliance Manual, explaining infection control and occupational safety protocols.
Demonstrate Universal Precautions techniques.
Open and maintain the central sterile room when needed, performing duties of the central sterile technician.
Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with HIPAA regulations.
Demonstrate and maintain competency with patient chart entries.
Affect favorable billing and collection outcomes by ensuring all patient services and billing information is collected and submitted timely and accurately.
Schedule appointments, prepare cost estimates, and maintain records manually or enter data into the computer system.
Document Recall tickler (both exam and Hygiene) following each visit.
Prepare dental referrals and lab slips as requested by the Dental Provider.
Document No Shows in the chart with a follow-up phone call.
Greet patients and visitors with a warm and friendly manner.
Provide information for all inquiries both in person and over the phone.
Communicate clearly and accurately with patients, dentists, and co-workers.
Provide accurate verbal translation when required.
Perform AIDET 100% of the time, maintaining a 90% proficiency score.
Use the dental department phone system.
Assist patients with information and educational materials as approved by the supervisor and other CVCH programs.
Ensure completion of paperwork by patients while reviewing and updating dental records.
Assist as a backup for front desk functions as needed.
Monitor and report non-compliance or risk to the Dental Director and Dental Operations Manager.
Notify Dental Director and Dental Operations Manager if unsafe conditions develop.
Report safety and feedback incidents following Quality and Accreditation (Q&A) protocols.
Perform other duties and tasks as assigned by the supervisor.
Be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
Conform to safety policies and general housekeeping practices.
Demonstrate sound work ethics, flexibility, and dedication to the position and the community.
Demonstrate a positive attitude, respect, and cultural awareness and sensitivity toward clients and co-workers.
Keep customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
Embrace, support, and promote the core values of respect, integrity, trust, compassion, and quality.
Conform to CVCH policies and Joint Commission and HIPAA regulations.