Bilingual Call Center Agent ( Spanish/English) - National Bank
Capital Management Services•Buffalo, NY
•$18 - $26•Onsite
About The Position
Capital Management Services (CMS) is expanding its third-party collections team and is looking for motivated, results-driven Bilingual Debt Collectors who are fluent in both English and Spanish. This is a performance-driven collections position where you will communicate with consumers regarding delinquent accounts, negotiate payment solutions, and work to resolve outstanding balances. We are looking for people who are confident communicators, comfortable discussing financial obligations, and motivated by individual performance and earning potential.
Requirements
- Bilingual English/Spanish required
- Strong negotiation and objection-handling skills
- Comfortable discussing outstanding balances and requesting payment
- Strong communication and active-listening skills
- Goal-oriented and motivated by measurable performance
- Ability to remain professional during difficult conversations
- Strong computer skills and ability to navigate multiple systems
- Dependable attendance and strong attention to detail
Nice To Haves
- Previous third-party collections experience preferred, but not required
- Call center, sales, financial services, or customer service experience preferred
- Candidates with a background in sales or other performance-based environments are encouraged to apply even without previous collections experience.
Responsibilities
- Make outbound calls regarding delinquent accounts
- Handle inbound calls from consumers in both English and Spanish
- Discuss outstanding balances and available resolution options
- Negotiate payments and payment arrangements within established guidelines
- Ask effective questions to understand the consumer's situation and identify appropriate solutions
- Overcome objections and work toward account resolution
- Secure payment commitments and accurately document arrangements
- Process payments in accordance with established procedures
- Maintain accurate and detailed account notes
- Follow up on payment commitments and assigned accounts
- Work efficiently in a fast-paced, goal-oriented call center environment
- Meet individual collection, productivity, and quality expectations
- Maintain professionalism during challenging financial conversations
- Follow all company policies, client requirements, and applicable collection regulations
Benefits
- Medical, Dental, and Vision insurance
- 401(k)
- Paid Time Off (PTO)
- Paid training
- Employee referral opportunities
- Career development
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
