Bilingual Customer Support – Streaming Services - Hebrew and English

Sutherland

2d • $25 • Onsite

About The Position

Looking for a career where you can grow, be yourself, and make an impact every day? Join Sutherland as a Hebrew Customer Service Representative and support customers in a fast-paced, people-first environment. In this position, you will use your strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails; answer questions; build rapport; and resolve issues in a timely manner for a streaming account.

Requirements

• Fluent in both Hebrew and English
• At least one year of customer service experience
• Excellent communication, interpersonal and problem-solving skills
• The ability to learn quickly, to thrive under pressure and to be flexible in a high volume, fast-paced environment
• Self-motivated, accountable and goal oriented
• Basic PC keyboarding skills
• Microsoft Office experience (Outlook, Word, Excel)
• Strong problem-diagnosis and problem-solving skills

Nice To Haves

• Technical support experience
• A background working with CRM applications

Responsibilities

• Respond to incoming calls, texts and emails
• Answer questions
• Build rapport
• Resolve issues in a timely manner for a streaming account

Benefits

• Hourly rate $25/hr
• Paid training
• Medical, dental and vision benefits
• 401k
• Generous paid time off
• Additional pay incentives
• Monthly rewards & recognition programs
• Promote from within opportunities
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed