Bilingual Customer Support Specialist

CompanyCam•Lincoln, NE

17h•$48,000•Remote

About The Position

At CompanyCam, great support is more than answering tickets. It's building trust with the people who rely on our product every day. As a Spanish Bilingual Customer Support Specialist, you'll handle support requests in both English and Spanish and serve as the primary point of contact for our Spanish-speaking users. You'll also create and maintain help documentation in both languages, keeping our knowledge base sharp and accessible for every user. Beyond support, you'll be a key resource for teams across the company, translating in-app content and jumping in on Sales and Customer Success tasks to make sure Spanish-speaking customers have a seamless experience from day one. You'll work across Support, Product, Engineering, Marketing, and more, making this a role with real cross-functional visibility and impact. If you're bilingual, technically curious, and energized by helping people solve problems, this one's for you. Location: We welcome both local and remote applicants for this role. Candidates must permanently live and work in the U.S. to be considered.

Requirements

1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus
Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology
Clear written and verbal communication skills with a customer-first mindset
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems

Nice To Haves

Experience with help desk platforms such as Help Scout, Intercom, or Zendesk, is a plus
Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems, is a plus
Experience writing technical help articles or translating business and marketing content into Spanish, preferred
Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog, a plus

Responsibilities

Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations.
Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers.
Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve.
Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams.
Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current.
Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering.
Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed.
Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds.