Bilingual Customer Support Specialist (English/French-Canadian)
About The Position
We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels. This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect. The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.
Requirements
- Native or near-native fluency in English and French-Canadian
- Previous customer service or customer support experience required
- Comfortable working independently in a remote environment
- Reliable high-speed internet connection and professional remote work setup
- Ability to multitask and manage multiple customer interactions efficiently
- Windows 11 PC (Mac not supported)
- 12–16 GB RAM
- Dual monitors
- Webcam
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
Nice To Haves
- Strong preference for candidates with an authentic Quebecois dialect
- Experience handling phone, email, and chat support preferred
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Experience with warranty claims or product support
- Experience working with North American customers
- Call center or contact center experience
- CRM or ticketing system experience
Responsibilities
- Handle inbound customer support inquiries via phone, email, and live chat
- Assist customers with warranty claims and general product or service inquiries
- Provide clear, professional, and empathetic customer support in both English and French
- Accurately document customer interactions and case updates
- Troubleshoot customer concerns and escalate issues when necessary
- Maintain strong service quality and response standards
- Collaborate with internal teams to ensure smooth customer experiences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
