Bilingual Customer Support Representative

ABC Financial Services•Vancouver, BC

4d•Remote

About The Position

ABC Fitness is seeking a bilingual Customer Support Representative to support customers across Canada, with a strong focus on French-speaking customers, including Quebec. This role is responsible for delivering high-quality service across phone, email, and chat while contributing to overall team productivity and customer satisfaction. You will play a key role in ensuring a seamless customer experience by resolving inquiries efficiently, maintaining accurate records, and collaborating with internal teams to address more complex issues.

Requirements

Bilingual in French (Quebecois) and English, both written and verbal, with the ability to confidently support customers in Quebec and other French-speaking regions of Canada
Strong communication skills and the ability to engage professionally with customers
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Ability to handle difficult conversations and de-escalate customer concerns
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
Ability to work scheduled shifts, including evenings and potential weekend or holiday coverage based on business needs
Ability to complete a structured training program and maintain consistent attendance
Reliable internet connection and a dedicated workspace suitable for remote work

Nice To Haves

1–2 years of customer service experience

Responsibilities

Manage a high volume of inbound customer interactions across phone, email, and live chat
Support clients and their members in French and English
Deliver a high-quality customer experience tailored to French-speaking customers across Canada
Research member accounts and ensure all requests align with company and client policies
Accurately document all interactions in internal systems
Meet or exceed Key Performance Indicators (KPIs) including adherence, handle time, and quality
Manage multiple tasks in a fast-paced, high-volume environment
Communicate clearly and professionally in both written and verbal interactions
Collaborate with internal teams to resolve complex or escalated issues