Bilingual Customer Support Representative (German & English)

Resolv.Global

12d•Remote

About The Position

We are seeking a highly motivated Bilingual Customer Support Representative fluent in both German and English to join a growing international support team. This is a fully remote opportunity for an experienced customer service professional who enjoys helping customers, solving problems, and delivering exceptional support across multiple communication channels. If you are fluent in German and English, have strong customer service skills, and are available to start immediately, we'd love to hear from you.

Requirements

Fluent German (spoken and written)
Fluent English (spoken and written)
Minimum 2 years of customer service or customer support experience
Experience supporting customers through voice, chat, email, and ticketing platforms
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to multitask and work independently in a remote environment
Strong attention to detail
Professional and customer-focused mindset
Windows 11 PC (Mac not supported)
12–16 GB RAM
Dual monitors
Webcam
Fibre internet with a wired connection
Backup power solution
Microsoft Teams / Office 365

Responsibilities

Provide assistance to customers through voice, chat, email, and ticket-based support channels.
Handling inbound customer inquiries professionally and efficiently
Assisting customers with account access, account management, and general support requests
Responding to customer questions via phone, chat, email, and support tickets
Investigating and resolving customer issues while maintaining high customer satisfaction
Accurately documenting customer interactions and case notes
Following established procedures and escalation processes
Maintaining service quality and productivity standards