Bilingual Customer Success Manager
About The Position
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a bilingual Customer Success Manager to join our ever evolving retention and growth team in Markham, Ontario and help shape the future of global commerce. You’ll join a team that values energy, curiosity and ownership. Here, you’ll learn from experienced people leaders, sharpen your commercial skills and build meaningful partnerships with merchants who rely on you every day. This is your opportunity to grow your career in payments while making a clear, measurable impact. In this role, you’ll drive revenue growth, strengthen client loyalty and elevate the customer experience across your portfolio. You’ll own relationships end to end, uncover new opportunities and influence outcomes that help shape the future of commerce.
Requirements
- Fluency in French and English, with strong written and verbal communication skills
- Experience in sales or business-to-business customer service, with a track record of driving results
- Confidence in negotiation and influencing outcomes that balance client needs and business goals
- Strong phone-based relationship building skills, with the ability to uncover needs and create value
- A proactive mindset, using thoughtful questions and insights to identify opportunities and solve problems
- Excellent time management and organization skills, with the ability to manage multiple priorities effectively
- Comfort using tools such as Microsoft Word, Excel, Outlook and internal systems to manage your work
Responsibilities
- Drive revenue growth across your portfolio by identifying and converting cross-sell, upsell and pricing opportunities that increase merchant value
- Strengthen client retention by building trusted relationships and achieving strong save rates through confident, outcome-focused conversations
- Take ownership of merchant success by proactively engaging key clients and ensuring long-term satisfaction and loyalty
- Influence business performance by optimizing pricing strategies and aligning accounts to profitable growth targets
- Deliver seamless onboarding and expansion by leading new location setups, POS (point of sale) integrations and equipment rollouts
- Resolve client challenges quickly by owning issues end to end and creating a smooth, one-stop resolution experience
- Elevate service quality by minimizing escalations and ensuring timely, consistent follow-up that builds confidence and trust
- Use data and insights to manage your portfolio effectively, strengthen performance visibility and unlock new growth opportunities
Benefits
- A competitive salary ($50,000 - $55,000) Plus commissions ($7,000-$14,000) and benefits package that recognizes your contribution
- Opportunities to grow your skills and build your career within a global business
- Access to learning, development and on-the-job experiences that expand your expertise
- A supportive, inclusive team environment where your ideas and input matter
- Time to give back through community and charity initiatives
- A global employee assistance programme to support your wellbeing
- Recognition through a global platform that celebrates your achievements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
