Bilingual Customer Service

Trans Global • Edmonton, AB

1d

About The Position

Trans Global Insurance is actively seeking to expand its customer service team. They are looking for individuals with a strong customer-focused attitude, a combination of team spirit, and a desire for career growth to ensure a rewarding experience.

Requirements

• Previous experience in a call centre or customer service environment required.
• Professional phone etiquette and empathy for sensitive circumstances.
• Utmost discretion with confidential customer information.
• Excellent data entry and keyboarding skills.
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset.
• Strong attention to detail.
• Superior organizational, and multi-tasking skills.
• Strong analytical and decision making skills.
• Strong desire to take ownership and accountability of task completion.
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to work effectively with and without supervision.
• High School or Equivalent is required.

Nice To Haves

• Experience in the insurance industry is an asset.

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution.
• Work with peers and management to ensure that customer concerns are addressed in the most efficient manner.
• Follow up with customers to identify and support their needs.
• Offer value-added solutions and promote customer loyalty by providing exceptional customer support.
• Provide best-in-class customer service on very sensitive insurance concerns.
• Explanation of claims process to clients.
• Maintain up to date knowledge of new policies, procedures and products.
• Process routine clerical transactions in between calls.
• Communication with TGI’s partners and credit card companies with respect to payments on client accounts.
• Participate in customer retention initiatives.

Benefits

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family.
• Competitive remuneration package that will commensurate with experience.
• Career progression potential with plenty of access to ongoing personal and professional development.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED