Bilingual Customer Service
About The Position
A Customer Service Representative’s primary duty is to support customers. To fulfill this main responsibility, you may perform the following tasks: Providing introductory information to prospective and new customers Ensuring that consumers are satisfied with products or services by handling complaints and inquiries Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases Letting customers know about additional products or services that might benefit them Determining the quickest, most effective ways to answer a client’s or customer’s questions Escalating queries and concerns, when necessary Troubleshooting common issues with products or services Working as a team player to find appropriate solutions to problems. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.
Requirements
- Must be Bilingual in English and Spanish
Nice To Haves
- Licensed sales professional
Responsibilities
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting customers know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working as a team player to find appropriate solutions to problems
Benefits
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
