Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Los Angeles, CA

6h • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. This is a FULL-TIME position located at Store #3571, 603 S Gaffey St, San Pedro, CA 90731. At Sherwin-Williams, the purpose is to inspire and improve the world by coloring and protecting what matters, making places and spaces brighter and stronger. The company invests in its people through rewards, benefits, and flexibility for health and well-being; opportunities to learn, develop new skills, and grow contributions; and connection with an inclusive team and commitment to communities.

Requirements

• Bilingual in Spanish
• Ability to work closely with wholesale and retail customers
• Ability to answer questions about products and recommend solutions
• Ability to resolve customer concerns and ensure satisfaction
• Ability to stay up-to-date with product features
• Ability to maintain high quality and visual standards of products and store
• Ability to achieve excellent customer service and meet sales goals

Responsibilities

• Work closely with wholesale and retail customers to determine their needs
• Answer customer questions about Sherwin-Williams products
• Recommend the right solutions to customers
• Promptly resolve any customer concerns
• Ensure maximum client satisfaction
• Stay up-to-date with product features
• Maintain the high quality and visual standards of the products and store
• Achieve excellent customer service
• Consistently meet the store’s sales goals

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Opportunities to learn
• Opportunities to develop new skills
• Opportunities to grow your contribution
• Inclusive team
• Commitment to our own and broader communities
• Wide range of world-class benefits
• Retirement benefits
• Health care benefits
• Total well-being programs
• Daily commute support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees