Bilingual Customer Service Spec III

Garland Commercial Ranges Ltd•Mississauga, ON

7d•CA$62,500 - CA$72,500•Onsite

About The Position

The Bilingual Customer Service Specialist III supports the objectives of the assigned product line(s) and contributes to Garland's continued reputation as a world-class leader in the food equipment industry. Our Customer Service Specialists provide exceptional service to customers by leveraging their product knowledge, skills, and professionalism. This role requires experience with and application knowledge of the products represented. Candidates must be fluent in both English and French, with strong verbal and written communication skills in both languages. Reporting to the Customer Service Supervisor/Manager, this position is based 100% onsite at our Mississauga, Ontario facility. This is a full-time, permanent position and a replacement for an existing headcount.

Requirements

Fluency in both English and French (spoken and written) is required.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Proficiency with Microsoft Office applications and standard office equipment.
Ability to work independently with minimal supervision in a fast-paced environment.
Ability to effectively communicate and collaborate with individuals at all levels of the organization, both internally and externally.
Strong teamwork and relationship-building skills.
Ability to adapt to frequent changes, delays, and unexpected events.
College diploma or university degree and a minimum of 8 years of experience in a customer service or related role; or 10+ years of relevant experience in lieu of a degree.

Nice To Haves

Experience supporting strategic, national, or key customer accounts is considered an asset.

Responsibilities

Manage Strategic/National Accounts or large sales territories.
Fulfill the financial controls and risk management responsibilities inherent to the position.
Maintain a high degree of customer satisfaction.
Contribute to the achievement of Customer Service department goals.
Handle incoming customer calls and manage all aspects of an assigned sales territory and/or customer accounts.
Act as a liaison between customers, production, and distribution departments regarding customer requirements and order fulfillment.
Enter and process orders within the company's information management system.
Monitor and communicate the status of sales orders, product lead times, delivery schedules, equipment returns, and replacements.
Communicate clearly and professionally with customers via telephone, email, and other electronic communication methods regarding product and service inquiries, concerns, and complaints.
Take ownership of customer issues and follow through until questions are answered and concerns are resolved.
Provide guidance and support to less experienced Customer Service Representatives.
May assume Team Lead responsibilities in the absence of the Supervisor or Manager.