Bilingual Customer Service Scheduler, Remote

Burger Physical Therapy•Sacramento, CA

4d•Remote

About The Position

Burger Rehabilitation Systems Inc. has provided therapy services since 1978. We seek an exceptional Remote Medical Call Center Scheduler for a full-time position. You MUST be fluent in English/Spanish. You MUST be available Monday - Friday, 8:00 am - 5:00 pm. You MUST reside in the 'general' location of Sacramento, California. While this position is remote, we MAY require your presence in the corporate office located in the general Sacramento area.

Requirements

Fluent in English/Spanish.
Available Monday - Friday, 8:00 am - 5:00 pm.
Reside in the 'general' location of Sacramento, California.
High School Diploma or equivalent.
Valid California Driver’s license and current automobile insurance.
Excellent spelling and grammar skills.
Very accurate data entry skills.
Strong multi-tasking skills.
Experience in handling confidential information insuring positive relationship of the company.
Utilize excellent customer service and employee communication skills.
Attention to detail and strong organizational skills.

Nice To Haves

Two to five years of scheduling/call center experience and/or experience in a medical environment.

Responsibilities

Answer scheduling telephones.
Contact patients for scheduling.
Obtain all necessary telephone information from the patient to ensure proper scheduling.
Register patients in billing and scheduling systems.
Maintain accurate patient schedule at all times.
Communicate schedule to the appropriate individuals.
Forward necessary information as needed.
Advise Supervisor of scheduling issues including cancellation problems.
Implement schedule changes when necessary to keep schedule(s) full (e.g. contacts patients to come in sooner, rearranges schedule for cancellations, etc.).
Receive, sort and distribute emails frequently and accurately as directed.
Complete other data entry tasks and related work as assigned/required.
Assist others as time allows (e.g. faxing, calls to/from physician offices, etc.).
Operate all office equipment as necessary in the performance of duties.
Attend meetings as required.