Bilingual Customer Service Representative

Select Medical • Canonsburg, PA

9d • Onsite

About The Position

Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. This is a full-time, on-site role with no weekend hours and plenty of room for growth in the healthcare industry. You will answer calls and emails, process payments, and respond to inquiries. You will also help patients understand insurance claims, balances, and account details. Additionally, you will document all communications and update internal billing systems, distribute mail, follow procedures, and provide departmental support. You will also follow HIPAA regulations and internal policies to protect sensitive information.

Requirements

• Fluent in Spanish and English (speaking, reading, and writing)
• Excellent communication and customer service skills
• Comfortable working in a fast-paced, office-based environment
• Familiarity with Windows-based computer systems
• High School Diploma or GED
• Office setting with extended periods of sitting.
• Ability to lift up to 35 lbs.

Nice To Haves

• 1+ year of customer service, medical office, or call center experience
• Experience with medical billing, insurance, or front desk operations
• Familiarity with Windows-based computer systems

Responsibilities

• Answer calls and emails
• Process payments
• Respond to inquiries
• Help patients understand insurance claims, balances, and account details
• Document all communications and update internal billing systems
• Distribute mail, follow procedures, and provide departmental support
• Follow HIPAA regulations and internal policies to protect sensitive information

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with company match
• PTO & Extended Illness Days (EID)
• Life Insurance & Prescription Coverage
• Paid Training & Orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED