Bilingual Customer Service Representative (2nd Shift)

iGo • Tyrone, PA

8d • $13 - $15 • Onsite

About The Position

InspectionGo is transforming how homeowners manage and protect their most valuable investment — their home. With our innovative digital platform and the new Haven service, we’ve made it easier than ever for homeowners to organize, store, and share key information, all in one secure place. As we continue to grow, we’re looking for a motivated, people-centered Customer Service Rep to join our high-energy, high-reward team. If you thrive on building authentic connections, love solving problems, and have a passion for helping others while achieving your own professional goals, this is the opportunity for you!

The role of the Bilingual Customer Service Rep is an in-office position focused on effectively engaging with clients in English and Spanish to help support our diverse client base and remove language barriers to ensure every customer receives a tailored, professional experience.

You will seamlessly transition between English and Spanish to serve customers effectively, making outbound phone calls, answering inbound calls, and monitoring text responses to customers to follow up on services provided, review benefits included, and invite them to take a consultation call with a member of the Haven Assistant sales team.

Requirements

• Fluent in English and Spanish
• Strong communication and customer service skills
• Friendly, professional, and dependable
• Comfortable communicating with customers by phone
• Positive attitude and willingness to learn
• Speak, read, and write (legibly) in the English language without assistance
• Demonstrate solid computer skills to include, but not be limited to, accurate and timely data entry, login/out, screen, program, and website navigation.
• Ability to work independently without direct supervision and, as part of a team, produce expected results.
• Routinely apply practical critical thinking skills to improve processes, troubleshoot situations, and resolve problems.
• Ability to work evenings
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Applicants must be at least 18 years of age.

Nice To Haves

• Previous customer service or sales experience is a plus!

Responsibilities

• Build and maintain strong relationships with existing and potential clients.
• Understand clients' needs, preferences, and pain points to provide an experience that best serves their needs.
• Communicate features, benefits, and value propositions clearly and persuasively.
• Complete sales activities (calls, texts, emails) to convert Spanish-speaking clients into scheduled meetings on your calendar
• Maintain accurate and up-to-date records in the company software tools.
• Collaborate with the sales and customer service teams to ensure a seamless and exceptional client experience.
• Assist with translating customer-facing materials into conversational Spanish to ensure authenticity.

Benefits

• $13–$15/hour + bonus opportunities
• Training and opportunities to grow
• Supportive team environment
• Competitive base pay, commission opportunities, employee discounts, flexible scheduling, and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed