Bilingual Customer Service Representative

Select Medical • Canonsburg, PA

1d • Onsite

About The Position

Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. This is a full-time, on-site role with no weekend hours and plenty of room for growth in the healthcare industry. The role involves answering calls and emails, processing payments, and responding to inquiries, as well as resolving billing questions by helping patients understand insurance claims, balances, and account details. You will also be responsible for keeping accurate records by documenting all communications and updating internal billing systems, assisting internal teams by distributing mail, following procedures, and providing departmental support, and ensuring compliance by following HIPAA regulations and internal policies to protect sensitive information.

Requirements

• Fluent in Spanish and English (speaking, reading, and writing)
• Excellent communication and customer service skills
• Comfortable working in a fast-paced, office-based environment
• Familiarity with Windows-based computer systems
• High School Diploma or GED

Nice To Haves

• 1+ year of customer service, medical office, or call center experience
• Experience with medical billing, insurance, or front desk operations
• Familiarity with Windows-based computer systems

Responsibilities

• Answer calls and emails
• Process payments
• Respond to inquiries
• Resolve billing questions
• Help patients understand insurance claims, balances, and account details
• Document all communications
• Update internal billing systems
• Distribute mail
• Follow procedures
• Provide departmental support
• Follow HIPAA regulations and internal policies to protect sensitive information

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Extended Illness Days (EID)
• Life Insurance
• Prescription Coverage
• Paid Training & Orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED