Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada

TTEC•Montreal, QC

3d•Hybrid

About The Position

TTEC is seeking a French-English Bilingual Customer Service Representative to join their team in Montreal, Quebec, Canada. This role involves supporting customers of a luxury retail brand, delivering elevated, relationship-driven experiences. You will engage in conversations, answer inquiries, provide guidance on products, and offer white glove support. The position is hybrid, as required by the business, and is limited to residents of Montreal, Canada.

Requirements

Bilingual in French and English
At least 1 year experience in customer service, luxury retail, sales, or personalized client support
Strong proficiency with CRM platforms and digital customer service tools
High school diploma or equivalent
Comfortable assisting customers and resolving customer requests on the phone
Computer experience
Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Nice To Haves

Caring, supportive nature

Responsibilities

Deliver white glove customer support across channels.
Provide expert product and fragrance recommendations based on mood, personality, and occasion.
Anticipate customer needs and proactively offer thoughtful solutions throughout the experience.
Maintain accurate and detailed records of customer interactions using CRM and service tools.
Identify opportunities to elevate the customer journey and share insights with leadership.
Contribute to a collaborative, high performance team environment while working independently when needed.