Bilingual Customer Service Representative

TKC Holdings • St. Louis, MO

11d • Onsite

About The Position

The Customer Service Representative will be the primary contact for Access Securepak and Access Corrections customers. You will place orders, handle questions for package programs regarding order status, return processing, and product knowledge. You will work in the office. You will report to the Call Center Director.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (Speaking and Writing).
• Meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• You will attend four-week training from 8 am to 4 pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience.
• Experience interpreting and responding to customer requests.
• Upbeat telephone voice.
• Can type 30 wpm.
• Must live in the St. Louis metropolitan area.

Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Meet establish performance metrics and quality standards.
• Other responsibilities as determined by our needs.

Benefits

• Medical, Dental & Vision Insurance
• DailyPay® - Work Today, Get Paid Today
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED