Bilingual Customer Service Representative

AMMEGA • Mississauga, ON

94d • Onsite

About The Position

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English)

Primary Duties and Responsibilities :

Handle inbound & outbound calls from & to customers
Input data & orders into the dedicated software system
Coordinate with warehouse team to collect concise information & provide
customers service excellence
Service customer requests for quotes and orders received through multiple
channels of communication (email, phone, salesforce CRM)
Convert quotes to orders
Recording customer interactions in CRM for consistency in customer relations
Resolving customer complaints, escalating as required
Consult with sales on commercial and technical issues as required.
Assist customers with accurate transactions and industry specific product
information.
Provide conveyor recommendations and technical assistance for conveyor
belting solutions.
Handle RGAs credits and complaints as needed.
Respect safety procedures & guidelines at all times
Other projects and duties as assigned

AMMEGA CANADA is in full expansion and is looking for new talents to reinforce
its teams.

AMMEGA is a global leader in product quality and service excellence for
Lightweight Conveyor Belts, Power Transmission Belts, and Rubber Hose products.
Our core mission is to fully enable the most dedicated, knowledgeable and
creative team in the industry so that we remain the leading innovator in
belting.

We cultivate internal talents, tradition of fabrication, and technical expertise
to excel in management performance and operational efficiency in order to
deliver enduring value to our customers.

Explore our website to get more information about our company & brands:

https://ammega.com/brands/

Ammega. We make your business move.

Ammega is an equal opportunity employer committed to diversity and inclusion. We
are pleased to consider all qualified applicants for employment without regard
to race, color, religion, sex, national origin, age, disability, protected
veterans status or any other legally protected factors. We foster an inclusive
and accessible environment and are committed to providing support to applicants
and employees with disabilities.

DESCRIPTION DU POSTE

REPRÉSENTANT DU SERVICE CLIENTÈLE BILINGUE (français/anglais)

Principales tâches et responsabilités:

Traiter les appels entrants et sortants provenant des clients et destinés à
ceux-ci
Saisir les données et les commandes dans le système logiciel dédié
Coordonner avec l'équipe de l'entrepôt afin de recueillir des informations
concises et d'offrir un service à la clientèle d'excellence
Traiter les demandes de devis et les commandes des clients reçues par
différents canaux de communication (e-mail, téléphone, CRM Salesforce)
Convertir les devis en commandes
Enregistrer les interactions avec les clients dans le CRM afin d'assurer la
cohérence des relations clients
Résoudre les réclamations des clients, en les transmettant à un supérieur si
nécessaire
Consulter le service commercial sur les questions commerciales et techniques,
si nécessaire.
Aider les clients en leur fournissant des informations précises sur les
transactions et les produits spécifiques à leur secteur d'activité.
Fournir des recommandations et une assistance technique pour les solutions de
bandes transporteuses.
Traiter les crédits RGA et les réclamations si nécessaire.
Respecter les procédures et les directives de sécurité à tout moment.
Autres projets et tâches assignés.

AMMEGA is a global company located in 40 countries.

We value our employees, customers, entrepreneurship and we act in an agile and
responsible way. Our mission and continuous improvement culture is the
foundation for a strong and sustainable businesses appreciated by our customers.
The Ammega Group's businesses provide advanced and high-quality belting
solutions for 20 different industries including global logistics, food
production, fitness equipment, household appliances and energy production.

We belong to a global network of over 6000 employees of Ammega Group. Our
employees, being a part of a high-performance organization, develop their
careers in a global environment, participate in diverse teams and take advantage
of our worldwide expertise in conveyor belting, power transmission, fluid power
and business services. AMMEGA’s sustainable business approach ensures our teams
operate within a safe and stable work environment, with high respect for their
professional development and well-being.

Requirements

• 3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required
• Bilingual English/French is required
• Proficiency with MS Office, and prior experience with CRM software (Sales Force preferred)
• Professional telephone skills, customer service mindset, and professional oral and written communications in English AND in French
• Ability to work efficiently with a team
• Excellent verbal and written communication skills
• High Energy - Able to thrive in a customer service/sales environment
• High Integrity & Accountability
• Strong organization skills / Excellent time management skills
• Decision-making, problem resolution and creative thinking skills,
• Able to multi-task the activities with shifting priorities.
• Excellent attendance
• Being onsite all 5 days is required
• Authorization to work in Canada for any employer

Responsibilities

• Handle inbound & outbound calls from & to customers
• Input data & orders into the dedicated software system
• Coordinate with warehouse team to collect concise information & provide customers service excellence
• Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
• Convert quotes to orders
• Recording customer interactions in CRM for consistency in customer relations
• Resolving customer complaints, escalating as required
• Consult with sales on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Provide conveyor recommendations and technical assistance for conveyor belting solutions.
• Handle RGAs credits and complaints as needed.
• Respect safety procedures & guidelines at all times
• Other projects and duties as assigned

Benefits

• Paid Sick Days
• Employer Paid Comprehensive Group Benefit Plan – Life/AD&D/LTD/ Extended Health/Dental/Health Care Spending Account
• Group Pension Plan with Employer Match
• Employee and Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed