Bilingual Customer Service Representative
Mom's Meals•Des Moines, IA
•Onsite
About The Position
The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.
Requirements
- Fluent in Spanish and English (Spoken & Written)
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
- Clear oral communication skills
- Previous experience with data entry
- Prior experience adhering to company policies and showing core values
Nice To Haves
- 1 year of previous call center experience
Responsibilities
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Benefits
- PTO
- benefits available after 30 days of employment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
