Bilingual Customer Service Representative
Caseware•Toronto, ON
•CA$50,000 - CA$60,000•Remote
About The Position
Caseware is seeking a Customer Service Representative to collaborate with clients and internal Success and Sales Teams to advance their vision in the North American market. This role is fully remote and open to applicants residing and eligible to work in Canada. It is an existing vacancy and a full-time, permanent position.
Requirements
- Post-secondary education
- Strong verbal and written communication skills
- Aspirations to grow professionally in the Customer Service, Success, and Sales environment
- Team player with a “roll up your sleeves” attitude toward getting work done
- Organizational skills to keep contacts and prospects organized
Nice To Haves
- French is a strong asset
- Two years of customer service experience in the software sector or a similar role is considered an asset
- An understanding of, or experience working in, the accounting or financial audit industry is considered an asset.
Responsibilities
- Respond to inbound, client-related inquiries about CaseWare International’s offerings, including providing product overviews, licensing information, pricing, order processing, and more.
- Build rapport quickly to nurture relationships with clients and potential clients.
- Become a product expert.
- Use a customer relationship management (CRM) tool, Microsoft Dynamics, to track activities and opportunities.
- Perform other ad hoc activities as required.
Benefits
- Competitive compensation
- Competitive salary
- Comprehensive benefits
- Health insurance
- Retirement plans
- Discretionary bonus
- Commission
- Flexible work options
- Remote opportunities
- Generous time-off policies
- Recognition programs
- Performance bonuses
- Opportunities for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
