Bilingual Customer Service Representative

Rock Dental Brands•Little Rock, AR

About The Position

At Rock Dental Brands, our customer-oriented service representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face. The Bilingual Customer Service Representative will serve Rock Dental Brands clinics by scheduling as many patients as possible and providing required information while maintaining a positive patient experience.

Requirements

Professional, outgoing, friendly demeanor
High school diploma or the equivalent
Basic computer skills with ability to multitask
Must be Bilingual Spanish
Excellent verbal and written communication skills
Exceptional customer service skills
Computer literacy with excellent communication skills
Ability to work independently
Ability to anticipate the needs of the team
Respectful to fellow team members, patients, and the Doctor
Genuinely nice and kind

Responsibilities

Answers incoming calls relating to new patient consultations
Assisting in triaging emergency calls
Accepting payments
Representing our clinics and providers in a professional, friendly and courteous manner
Maintain exceptional call quality and quantity standards
Schedule patient appointments
Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance
Works routine claims in non-technical mailboxes as assigned
Outbound calling to assist clinics with scheduling
Attend and contribute to team huddles and team meetings
Any other duties as assigned