Bilingual Customer Service Representative

Copeland•Cudahy, WI

18h•Hybrid

About The Position

Copeland has an exciting opportunity for a Customer Experience professional looking for an opportunity to grow. Based in our Cudahy, WI location, the Bilingual Customer Service Representative will enter and edit customer quotes and purchase orders utilizing various tools including VPI, Salesforce Case Management and Oracle. You will operate as a central contact point for customer and sales personnel inquiries regarding order status & routing, shipping/tracking information, pricing, availability, freight, and such other questions as required. You will collaborate cross-functionally with Production, Technical Support, Purchasing and Shipping to support on-time delivery of orders. This position will have a focus on Export orders while also supporting the aftermarket and equipment sides of the business.

Requirements

High School Diploma or equivalent.
Two (2) or more years of experience in a customer service function.
Fluent in Spanish
Experience with export orders
Requires strong project management and organizational skills.
Must be self-directed, team-oriented, and able to evaluate and effectively handle multiple priorities.
Outstanding communication skills.
Legal authorization to work in the United States.

Nice To Haves

Fluent in Spanish strongly preferred

Responsibilities

Provide excellent and timely attention to our customers through answering questions, providing accurate quotations and lead-times.
Oversee orders through completion and shipping.
Consistently improve customer experience in terms of delivery and performance.
Research and recommend parts using available resources, vendor information and technical data and collaboration with service and sales.
Process Return Material Authorizations (RMAs) and Customer Allowance Requests (CARs) including daily distribution of RMA forms, issuance of weekly reports, and monthly analysis.
Adhere to strict protocol regarding export order documentation and requirements.