Bilingual Customer Service Representative

Mom's Meals•Des Moines, IA

4d•Onsite

About The Position

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Bilingual Customer Service Representatives. In this role, you’ll be one of the first friendly voices our Spanish-speaking customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.

Requirements

Fluent in Spanish and English (Spoken & Written)
High school degree or GED
1 year of previous customer service experience
Basic computer proficiency, including experience learning and using software in a work or school setting
Clear oral communication skills
Ability to deescalate situations and quickly resolve customer complaints
Prior experience adhering to company policies and showing core values

Nice To Haves

1 year of previous call center experience
Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
Previous experience working with HIPAA policies and procedures

Responsibilities

Handle inbound and outbound customer service calls with our clients placing their meal order
Address questions, and provide exceptional customer service
Input order information into the appropriate client order screen
Document all conversations with client into client information database
Ensure all assigned clients are contacted and have an order on file
Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
Work quickly and efficiently without making the client feel rushed