Bilingual Customer Service Representative

Sun Life•Montreal, QC

19d•CA$49,000 - CA$77,000•Hybrid

About The Position

Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Requirements

Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.
You are customer service oriented, tech-savvy, like to solve problems and thrive in a fast-paced environment.

Nice To Haves

Experience in call center, reception, hospitality, food and services, and retail are assets.

Responsibilities

Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
Analyze and find solutions to client problems in a friendly and proactive way.
Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
Ensure our Clients and advisors have the right information taking the right amount of their time.