Bilingual Customer Service Representative

DaBella • Austin, TX

2d • $22 - $24 • Onsite

About The Position

Are you a natural leader with a knack for clear communication and attention to detail? We are actively seeking talented individuals to join our customer service team, where you’ll play a key role in delivering exceptional service while honing your leadership potential. If you're an eloquent writer, a superb verbal communicator, and someone who thrives in data entry tasks, this role is perfect for you. You’ll assist customers, manage inquiries, and contribute to a smooth, efficient workflow. With opportunities to grow into leadership positions, we are looking for individuals ready to make an impact and elevate our customer service experience. Join us and unlock your potential! Status: Monday - Friday (8:00AM - 5:00PM) Compensation: $22.00-$24.00/hour

Requirements

• High level understanding of the critical need to deliver superior service
• Ability to keep up with a fast-paced environment and maintain a positive attitude
• Ability to learn multiple programs, research the issue, and articulate the solution
• Excellent written and verbal communication skills
• Must be able to manage high call volume (100 calls minimum)
• Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
• Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
• A creative mind, with the ability to suggest improvements

Nice To Haves

• Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
• English and Spanish Bilingual preferred

Responsibilities

• Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes
• Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues
• Coordinates with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner

Benefits

• Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
• 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
• Paid professional development, leadership training, and relocation opportunities nationwide
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed