Bilingual Customer Service Representative
Penske Automotive Group•Chandler, AZ
•$20 - $21•Onsite
About The Position
Join Penske Automotive Group's Customer Care Team and become the first point of contact for our guests. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities. We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities.
Requirements
- Positive, professional communication skills
- Strong customer service mindset
- Ability to multitask and work efficiently in a fast-paced environment
- Comfortable navigating multiple computer systems
- Detail-oriented, dependable, and team-focused
- High School Diploma or GED
- Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to process data and organize it for management analysis
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to understand and follow work rules and procedures
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to interact well with others and be a positive influence on employee morale throughout the organization
- One year related experience; equivalent combination of education and experience.
Nice To Haves
- Call center or customer service experience is a plus, but not required
- Bilingual English/Spanish candidates are encouraged to apply
- Associate's degree (A. A.) or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Answer inbound customer calls
- Assist customers with general questions
- Accurately document customer interactions
- Provide outstanding customer service in a fast-paced environment
- Navigate multiple systems while maintaining attention to detail
- Deliver an exceptional experience to every guest, every time
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Holidays
- Up to $125/month Speed to Answer Bonus
- Additional $1/hr Quality & Call Performance Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
