BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
About The Position
We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business. At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!
Requirements
- Ability to read, analyze and interpret instructions
- Excellent communication skills
- Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
- Ability to maintain confidentiality
- Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
- Ability to thrive in our fast-paced, customer-focused environment
- Ability to be flexible and receptive to change
- 1 or more years of Customer Service experience required
- Fluent in both English and Spanish
- Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start
Nice To Haves
- Experience in a Call Center setting preferred
- High School Diploma or equivalent preferred
Responsibilities
- Takes incoming calls for our electric cooperative members.
- Navigates tools and resources to address the members’ inquiries properly
- Maintain a high level of service and meets performance targets.
- Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
- Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.
Benefits
- Paid Time Off (PTO)
- Wellbeing Time Off
- Community Volunteer Time Off
- 6 Paid Holidays
- School Conference/Activity Leave
- Opportunity to work remotely after your first 90 days with proven, reliable attendance and performance
- medical, dental, & vision
- 401K with generous company match.
- Tuition reimbursement
- Regular recognition events to celebrate and thank our employees
- Opportunities for Advancement
- Opportunities for extra pay
- Free alarm monitoring for medical, environmental, and security alarm systems
- Rewarding Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
