Bilingual Customer Service Representative

AMMEGA • Mississauga, ON

1d • CA$55,000 - CA$60,000 • Onsite

About The Position

AMMEGA CANADA is in full expansion and is looking for new talents to reinforce its teams. AMMEGA is a global leader in product quality and service excellence for Lightweight Conveyor Belts, Power Transmission Belts, and Rubber Hose products. Our core mission is to fully enable the most dedicated, knowledgeable and creative team in the industry so that we remain the leading innovator in belting. We cultivate internal talents, tradition of fabrication, and technical expertise to excel in management performance and operational efficiency in order to deliver enduring value to our customers. Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities. AMMEGA is a global company located in 40 countries. We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production. We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.

Requirements

• Located in Mississauga, Ontario location location
• 3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required
• Bilingual English/French is required
• Proficiency with MS Office, and prior experience with CRM software (Sales Force preferred)
• Professional telephone skills, customer service mindset, and professional oral and written communications in English AND in French
• Ability to work efficiently with a team
• Excellent verbal and written communication skills
• High Energy - Able to thrive in a customer service/sales environment
• High Integrity & Accountability
• Strong organization skills / Excellent time management skills
• Decision-making, problem resolution and creative thinking skills,
• Able to multi-task the activities with shifting priorities.
• Excellent attendance
• Being onsite all 5 days is required
• Authorization to work in Canada for any employer

Nice To Haves

• Sales Force preferred

Responsibilities

• Handle inbound & outbound calls from & to customers
• Input data & orders into the dedicated software system
• Coordinate with warehouse team to collect concise information & provide customers service excellence
• Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
• Convert quotes to orders
• Recording customer interactions in CRM for consistency in customer relations
• Resolving customer complaints, escalating as required
• Consult with sales on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Provide conveyor and power transmission technical assistance for belting solutions.
• Handle RGAs credits and complaints as needed.
• Respect safety procedures & guidelines at all times
• Other projects and duties as assigned

Benefits

• Paid Sick Days
• Employer Paid Comprehensive Group Benefit Plan – Life/AD&D/LTD/ Extended Health/Dental/Health Care Spending Account
• Group Pension Plan with Employer Match
• Employee and Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed