Bilingual Customer Service Representative

Caseware

17d•Remote

About The Position

Caseware is a leading global software company in the audit and accounting industry with over 30 years of experience. We are seeking a Bilingual Customer Service Representative to join our growing team and contribute to our vision of transforming the future of audit, financial reporting, and data analytics in the North American market. This is a fully remote, full-time, permanent position.

Requirements

Strong verbal and written communication skills
Customer Success & Growth Mindset
Fluency in both English and French is required.
Post-secondary education
Aspirations to grow professionally in the Customer Service, Success, and Sales environment
Team player with a “roll up your sleeves” attitude to getting work done
Organizational skills to keep contacts and prospects organized

Nice To Haves

Previous experience with Salesforce is a strong asset.
2 years of customer service experience in the software sector or a similar role is considered an asset
An understanding of, or experience working in, the accounting or financial audit industry is considered an asset
Comfortable using AI tools to support day-to-day work and improve productivity

Responsibilities

Respond to client-related inquiries about CaseWare International’s offerings, provide product overviews, licensing information, pricing, etc.
Build rapport quickly to nurture client and potential client relationships
Pre-qualify leads for CaseWare’s sales team
Become a product expert
Use a customer relationship management tool (Salesforce) to track activities and opportunities
Other ad-hoc activities as required