Bilingual Customer Service Representative

Triumph Financial Services•Oak Brook, IL

5d•Onsite

About The Position

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Role Summary: Are you passionate about helping clients succeed while keeping things running smoothly behind the scenes? As a Bilingual Customer Service Representative with Triumph, you’ll be the friendly, knowledgeable point of contact who ensures funding requests are processed accurately and on time. If you thrive in a fast-paced environment and enjoy balancing top-notch service with careful attention to detail, this could be the perfect role for you. Day in the Life: Each day, you’ll connect with clients, verify freight loads, resolve questions, and help keep the funding process moving seamlessly. You’ll collaborate closely with your teammates, apply your problem-solving skills, and take pride in providing exceptional service—while supporting the success of our clients.

Requirements

At least one year of customer service experience in a fast-paced setting
Strong skills in Microsoft Office and Google Suite
Ability to multitask while meeting deadlines without sacrificing service quality
Excellent communication skills—written, verbal, and phone etiquette
Bilingual Serbian/Macedonian or Russian required.

Nice To Haves

Associate or bachelor’s degree preferred (or four years of proven customer service experience)
Freight, transportation, factoring, or logistics experience a plus

Responsibilities

Provide excellent customer service via phone, email, and written communication
Review and correct funding submissions for accuracy
Verify load details with debtors following risk management protocols
Recommend invoice approvals, holds, or denials based on verification results
Review accounts receivable reports and resolve disputes or open credits
Guide clients through Triumph’s processes and systems with clear training and support
Collaborate with team members to ensure smooth operations and strong client relationships
Maintain confidentiality and handle client information with care