Bilingual Customer Service Representative

Waste Connections•Alvin, TX

9d•Onsite

About The Position

Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America”, 3 Years in a Row! As a member of our team of Customer Service Representatives, you will feel like you’re a part of something bigger than yourself. Our Customer Service team works together towards a common goal, connecting with our fellow community members to solve problems and provide best in class environmental services. This position is at our Alvin, Texas location.

Requirements

1+ years of Customer Service experience.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.
Bilingual is Required

Nice To Haves

Experience in a high call volume atmosphere a plus!
Experience with MS Word, Excel, and Email preferred.

Responsibilities

Work in conjunction with other departments to resolve customer disputes.
Work in a fast paced, cooperative, high call volume environment.
Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
Use our customer relationship software while on the phone to receive orders for installation, activation of services, discontinuance of services, or changes in service.
Solicit sale of new or additional services.
Assist in other areas as needed