Bilingual Customer Service Representative - Hybrid
Kemper•McAllen, TX
•Hybrid
About The Position
Kemper is a leading specialized insurer seeking dedicated, caring bilingual (Spanish/English) professionals to assist clients (agencies and customers) with questions and changes to their insurance policies. The company offers flexible hours, with the contact center open from 8:00 am to 8:00 pm CST, and rotating Saturdays from 8:00 am to 5:00 pm approximately every 3 weeks. Training will last 6 to 8 weeks, Monday – Friday from 8:30 am to 5:30 pm CST.
Requirements
- High school diploma or GED.
- 6 months previous customer service experience required.
- Fluent Spanish/English communication skills required.
- Pleasant telephone demeanor required.
- Multitasking skills required.
- PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
- Successfully complete all required new hire training as per Departmental guidelines.
- Must be able to work in the McAllen, TX office location.
Nice To Haves
- Call Center experience preferred.
- Insurance-related experience preferred.
Responsibilities
- Review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
- Serve as the primary contact point for insureds, agents, and lien holders for policy-related inquiries.
- Provide superior customer service and offer solutions and/or options within company guidelines.
- Periodically attend office-based training or meetings as needed.
Benefits
- Opportunities for personal development
- Professional challenge
- Healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
