Bilingual Customer Service Representative
About The Position
Customer Service Representative | Turn Conversations into Careers at Penske Automotive Group. Love helping people? Looking for more than just a job? Join Penske Automotive Group's Customer Care Team and become the first point of contact for our service guests. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities. Career Growth Starts Here. We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities. Fast-Track Your Earnings. In addition to the $20 or $21 per hour, you'll have the opportunity to earn monthly performance bonuses: Up to $275/month Productivity Bonus, Up to $750/month for Shown Appointments, Up to $200/month Quality & Call Performance Bonus. That's up to an additional $1,225 per month in bonus opportunities on top of your regular pay. Comprehensive Benefits: Medical, Dental & Vision Insurance, 401(k) with Company Match, Paid Time Off & Holidays. Full Job Description: The Human Touch. Answer inbound customer calls, Schedule service appointments for dealership service departments, Assist customers with questions and service-related needs, Accurately document customer interactions, Provide outstanding customer service in a fast-paced environment, Navigate multiple systems while maintaining attention to detail, Deliver an exceptional experience to every guest, every time.
Requirements
- High School Diploma or GED
- Six months to one year of related experience and/or training; or equivalent combination of education and experience
- Excellent customer service skills
- Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- Keyboard skills of 50 plus wpm
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with standardized situations with only occasional or no variables
- Ability to interact well with a diverse group of people
- Bilingual English/Spanish candidates are encouraged to apply
Nice To Haves
- Call center or customer service experience is a plus, but not required
- One to two years of related experience and/or training in a customer service or receptionist or similar position
- One year prior experience in a dealership
Responsibilities
- Answer inbound customer calls
- Schedule service appointments for dealership service departments
- Assist customers with questions and service-related needs
- Accurately document customer interactions
- Provide outstanding customer service in a fast-paced environment
- Navigate multiple systems while maintaining attention to detail
- Deliver an exceptional experience to every guest, every time
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Holidays
- Monthly performance bonuses (Productivity Bonus, Shown Appointments Bonus, Quality & Call Performance Bonus)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
