Bilingual Customer Service Representative
About The Position
TC Transcontinental is seeking a Bilingual Customer Service Representative to join their team. This role involves responding to phone and email inquiries concerning store-level marketing, customer programs, marketing-related issues, and other customer service activities. The position operates in a hybrid work mode and is a replacement for an existing role due to internal movement or departure. TC Transcontinental, founded 50 years ago, is a Canadian retail marketing services company, Canada's largest printer, and a leader in French-language educational publishing, driven by a vision for a more informed, educated, and prosperous society.
Requirements
- Post-secondary education completed
- Minimum 2 years of relevant customer service experience in a fast-paced environment
- Proficient computing skills using Microsoft Office
- Proficient in CRM platform, inventory management system, and online web portal
- Fluent in English (oral and written communication)
- Professional manners, tact, diplomacy, discretion, excellent attention to detail, and high level of accuracy
- Adaptable to set and prioritize work with varying exceptions
- Demonstrated initiative and judgment to organize and prioritize tasks, workload, and projects
Nice To Haves
- Supply chain position experience would be an asset
- Ability to communicate effectively and professionally in French
Responsibilities
- Provide first-level customer service for stores and central office, resolving issues promptly and efficiently to ensure high customer satisfaction.
- Oversee and support the entire sales order cycle, from input to delivery, for seamless order execution.
- Log calls and emails into appropriate tracking systems and escalate issues to the correct personnel or department.
- Maintain a high level of knowledge and adherence to Call Centre Key Performance Indicators (KPIs).
- Identify recurring issues, document possible solutions, assist with their prompt resolution, and liaise with internal departments to ensure issue resolution and maintenance of service level agreements.
Benefits
- Competitive compensation with performance-based incentives
- Retirement savings plans with company match
- Customizable group benefits including health, dental, life, disability, and travel insurance
- Paid time off
- Employee perks such as discounts on insurance, wireless plans, travel, and more
- Career development opportunities
- A dynamic, inclusive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
