Bilingual Customer Service Representative

OnPoint CX Solutions • Las Vegas, NV

13d • Onsite

About The Position

OnPoint CX Solutions is hiring dependable, bilingual Customer Service Representatives to support inbound customer service calls for a benefits assistance program. This is a full-time, non-sales position ideal for individuals who enjoy helping others, solving problems, and providing excellent customer service. Representatives will assist callers with questions related to their benefits and account information while maintaining professionalism, accuracy, and confidentiality. This position is on-site at our Henderson, NV office. Work-from-home opportunities may be available after successful completion of training, demonstrated performance, and approval by management.

Requirements

• Fluent in both English and Spanish (speak, read, and write)
• Strong communication and listening skills
• Excellent attendance and reliability
• Strong attention to detail
• Ability to maintain confidentiality and handle sensitive information
• Comfortable using multiple computer systems simultaneously
• Ability to work in a fast-paced customer service environment
• Successfully pass a background check
• Sign confidentiality and non-disclosure agreements
• Complete all required client onboarding and compliance training
• Maintain strict confidentiality when handling sensitive customer information

Nice To Haves

• Prior call center or customer service experience is helpful but not required

Responsibilities

• Answer inbound customer service calls
• Assist customers with benefit-related questions and account information
• Provide professional, courteous, and empathetic service
• Accurately document customer interactions
• Follow client procedures and compliance requirements
• Protect sensitive customer information
• Meet quality, attendance, and performance standards

Benefits

• Weekly pay
• $50 weekly attendance bonus
• Paid training
• Potential work-from-home opportunities
• Stable full-time schedule
• Growth and advancement opportunities
• Supportive team environment
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed