Bilingual Customer Service Representatives (Pipeline)

Kemper • McAllen, TX

7d • Onsite

About The Position

Kemper is seeking dedicated, caring bilingual (Spanish/English) professionals to assist clients (agencies and customers) with questions and changes to their insurance policy. The contact center operates from 8:00 am to 8:00 pm CST, with rotating Saturdays from 8:00 am to 5:00 pm approximately every 3 weeks. This position will work CST hours. Training will last 6 to 8 weeks, Monday – Friday 9:00 am to 5:30 pm CST. This selected candidate will be required to work in our McAllen, TX office location.

Requirements

• High school diploma or GED.
• 6 months previous customer service experience required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes all required new hire training as per Departmental guidelines.

Nice To Haves

• Call Center and/or insurance-related experience preferred.
• Fluent Spanish/English communication skills preferred, pleasant telephone demeanor, and multitasking skills required.

Responsibilities

• Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
• Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
• Provides Superior Customer Service and offers solutions and/or options within Company guidelines.
• You may be asked to periodically attend office-based training or meetings as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED