Bilingual Customer Service Representative - Loan Servicing

Credit9•Scottsdale, AZ

2d•$18 - $20•Remote

About The Position

Credit9 is seeking a Bilingual Customer Service Representative to join our team. The primary responsibilities for this role include professionally dialing, answering, screening, and transferring calls in a timely manner. Additionally, the representative will manage inbound and outbound calls, handle escalated issues, update information in our CRM, and deliver outstanding customer service.

Requirements

Ability to collaborate effectively within a team.
Fluent in both Spanish and English
Proficient typing skills for accurate data entry and record-keeping.
Fundamental understanding of computer operations.
Customer-centric attitude with patience, friendliness, and positivity.
Practical communication skills (verbal and written).

Nice To Haves

Prior customer service is preferred.

Responsibilities

Manage a high volume of inbound and outbound calls to update our clients.
Answer client emails/chats through our internal database.
Follow call center scripts when handling different topics.
Redirect clients to appropriate departments and teams when applicable.
Identify customer needs, clarify information, research every issue, and provide solutions.
Keep records of all conversations in our call center database CRM.
Assist Debt Consultants with client enrollment processes.
Follow all communication procedures, policies, and guidelines during every customer interaction.
Update client information through the progression of their enrollment (email, chat, or phone).
Assist clients with modifications to their program (Drafts, Billing, Retention, etc.).
Maintain professional relationships with customers through ongoing excellent customer service.
Meet or exceed call quotas both personally and as a team.